BSEED offers returns for ALL ITEMS (most items) within 30 days of receipt of delivery. You can use this page to learn about our return policies. These policies aim to make your shopping experience delightful, and protect your rights where goods are not as described, not fit for purpose or not of satisfactory quality.
1. Suspected Faulty Items
Submit a Returns Form (below) and we will contact you for more information. Items which are faulty must be returned within the warranty period (from date of purchase)
All products when received shall be inspected for faults/damage by our Technical Team, if the product is deemed repairable, the product shall be repaired and returned within 14 working days.
If the product is found to be faulty, a replacement shall be sent within 3-5 working days from date received. In all cases, an identical replacement shall be sent, however, if the product has been discontinued a suitable alternative shall be sent with the same or similar specification.
Postage costs to send the items back to us shall NOT be refunded, if no fault found customer shall arrange collection of the item at their cost.
2. Missing or Incorrect Items
Should you receive an item that does not match the description of the ordered products then you should contact us on within 3 days of receiving the item.
Please send product/s by Royal mail Signed for recorded post, as proof of dispatch as we cannot be held liable for products lost in the post and max postage refund of £4.30 will apply at our discretion.
If you have purchased goods that are then incorrect then you may cancel your purchase at any time within 7 days unless your order has been dispatched for delivery. You must inform us by email or letter and we will then give you a refund of the price paid. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition and are unopened and in a re-saleable condition (at your own cost).
We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.
Please send product/s by Royal mail Signed for recorded post, as proof of dispatch as we cannot be held liable for products lost in the post.
Goods returned must be in re saleable condition, unopened and unused. Goods returned during 30 - 60 days after purchase date shall incur 20% restocking fee (goods returned after 60 days shall not be accepted, no credit or exchange shall be given)
3. Damaged Items
In the event you receive a damaged item please contact us within 48 hours of receiving your order. If possible please send a picture of the damage via email to speed up the process. We will not send out a replacement until the item has been returned.
Should returned goods be returned in a damaged condition, BSEED reserves the right to reject an application for a refund for goods that have been damaged. The customer must collect the damaged stock OR the shipping fees incurred by us to send back to you shall be deducted from credit issued.
Please ensure that you include the following:
1. Printed Returns Form
2. Details of why you are returning the item
3. All packaging, instructions, product.
IMPORTANT: You must send the item back once you have completed the returns form below, failure to do this could result in your refund being delayed.
Please send returned products to:
BSEED reserves the right to process your refund less a charge for our incurred postage fee from £5.50 for UK orders and from £25 for international orders.