Frequently Asked Questions
Q: Can I have a sample order for your products?
A: Yes, we offer the samples order to check the quality. Moreover, mixed samples are acceptable.
Q. I received a defective/damaged item, can I get a refund?
A. In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
Q: What about the lead time?
A: The sample needs 3-5 days, 20-25 days for bulk order.
Q: Do you have an own Factory?
A: Definitely, we have our own factory and you are welcome to visit our factory
Q: Do you have any MOQ limit for touch screen light order
A: Low MOQ, 1 PCS for sample checking is available.
Q: can it be fitted in the UK?
A: Yes, definitely, most of our products are fitted in the UK.
Q: Do you offer a guarantee for touch screen light switch?
A: Yes, we offer 5 years warranty to our products.
Q: Do you have Any certification for products?
A: Definitely, we have CE, FCC, MSDS and RoHS certificates and all are available for products.
Q: Is this a one way or two-way switch?
A: Thank you very much for your inquiry it is a one-way switch, but we also have the two ways three ways and four ways switch, just search in our shop. Then u can get whatever you want.
Q: Does this need a neutral at the switch?
A: Definitely, it does.
Q: What is the terminal l(a) for? I know the l1 = comm but what is the l(a)?
A: Dear Customer, L is for the live line. For 2 way switches, it's 2-way terminal as well. You need to wire terminal( a) to terminal( a) of the other switch terminal b to terminal b. You can find the details on the manual. Also, don't forget to pair the 2-way switches so they can work with each other.
Q: How do you activate the pairing mode?
A: Well, keep your finger on the touch switch (large circle at the middle of the switch) for several seconds until the WI-FI symbol starts to flash. Then you can start the pairing instructions through the APP device.
Q: How to proceed in order for touch screen light switch?
A: a. please inform us your requirements or application.
b. We quote according to your requirements or our suggestions.
c. customer confirms the samples and places deposit for the formal order.
d.We arrange the production.
Q: When can I get the price?
A: You can get the list of price within 24 hours after we get your inquiry
Q: Is it possible to print my logo on touch screen light switch?
A: Definitely. But you need to provide us formally before our production and confirm the design firstly based on your bulk order.
Q: What’s the delivery time and sample time?
A1: Usually the delivery time takes 7-28 working days after the order confirmed, if you need the goods urgently you have to contact us in advance.
A2: Sample time is 3-5 working days after received your payment.
Q: How do you ship the goods and how long does it takes to arrive?
A: We usually ship by DHL, UPS, FedEx, and TNT both are acceptable. It usually takes 3-5 days to arrive. Airline and sea shipment also optional.
Q: What are the payments method?
A: 1. Pay pal, the Western Union for sample order.
A.2 Our standard payment is T/T for bulk order.
Q: What is your payment terms?
A: Usually we take 30% deposit at first, then 70% before delivery or upon faxed BL copy.