Germany Warehouse
FAQs
I didn't find the product I wanted
Because there are more product configurations, if you can't find the product you want, you can combine it yourself in the DIY section, or you can contact customer service to make product links for you.
How to enter pairing mode？
Press and hold the switch until the backlight flashes, which takes about 5 seconds.
What's different of wifi, zigbee, touch and mechaical series?
Mechanical products and touch products usually only support touch control, no need for neutral wires.WiFi products need to accept wireless signals, please make sure your router supports 2.4G network.Zigbee products need a zigbee gateway, please use zigbee3.0 protocol. The signal is more stable.
What is a neutral wire?
A neutral is a conductor in electrical power systems and circuits used to connect load equipment to the neutral point of the power supply. It is usually associated with a three-phase power system and provides the closed path of the circuit for a three-phase system. The main purpose of the neutral wire is to balance the three-phase voltages so that the voltages in each phase of the circuit are equal. Neutral wires are usually identified in blue, white, or gray
More information
We work hard to include as much information about our products in our product descriptions on the product page, You can view product appearance, size and other related information through product pictures.