BSEED Insurance Policy

By Wisdom ding Feb 6, 2026

Are you still worried about losing your package during shipping?
Are you still concerned about unexpected return fees when shopping online?

To provide our customers with a safer, more worry-free shopping experience, BSEED has officially launched a brand-new shipping insurance service. This service is designed to protect your orders from loss, damage, or return-related costs, ensuring that every purchase arrives with confidence and peace of mind.

With BSEED’s insurance service, your package is fully covered from dispatch to delivery. If unexpected situations occur, we handle the problem quickly and efficiently—so you don't have to worry about logistics risks and additional costs. Choosing BSEED means choosing a more reassuring smart home shopping experience.

Next, I will explain the content of BSEED insurance from three aspects:

1.Shipping Protection Coverage and Claims Rules

2.Shipping Protection Claims Process

3.Shipping Protection FAQs

Shipping Protection Coverage and Claims Rules

The scope of Shipping Protection Castle includes lost, damaged, incorrect address, delayed, and return shipping costs. Please refer to the table below for detailed information

Scope	Scenario	Criteria	Claim Supporting Materials	Compensation amount	Claim Time Limit
Loss	Lost during transit	1.Logistics does not show delivery. 2.Domestic packages not delivered within 30 days of shipment/international packages not delivered within 60 days of shipment are considered lost.	Logistics tracking information	The discounted order amount (shipping and taxes are compensable only if included in the original order total).	All issues must be reported within 90 days of the order date. For special cases, Xcotton will work with the merchant to resolve
	Partially lost during transit	1.Single order with multiple packages: Verify the logistics status of each individual package, assessing according to loss, damage, or theft conditions. 2.Single order with single package: 1) Outer packaging： shows signs of damage; 2) Discrepancy between carrier's recorded weight and actual package weight.	1)Logistics receipt on the outer packaging (with tracking number & weight); 2）Photos of all sides of the outer packaging; 3）Received items photos & actual weight verification.	Claim amount based on lost goods amount, the maximum compensation shall not exceed the discounted order amount (if re-shipping is required)
	Porch piracy incident	Logistics shows delivery, but the consumer did not receive the package.	1） Police report 2）Or relevant on-site video evidence 3）Or loss certificate provided by the logistics company	The discounted order amount
Damage during transit	When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable	The goods themselves are damaged, with outer packaging damage serving as supplementary evidence.	1）Logistics label on the outer packaging; 2）Photos of all sides of the outer packaging; 3）Photos of the product packaging; 4）Photos of the damaged part of the item	Partial: Replacement part cost + shipping ， or partial cash compensation, up to discounted order amount Full compensation: the discounted order amount.
The Logistics misdeliver ed the shipment to an incorrect address	Logistics provider delivery error (excluding errors caused by the consumer).	POD address does not match the order shipping address	1）Order screenshot showing the recipient's address; 2）Image proof of the correct delivery address; 3）Other evidence proving mismatch between POD and designated address	1）For traceable shipments: Compen sation for secondary delivery costs; 2）For untraceable shipments: Treated as lost, compensated at the discounted order amount.
Delay	Delay	Delay in delivery shall be said to occur when the covered package has not been delivered to the destination within the agreed time.	Logistics tracking information	If the package is considered as lost later, Xcotton will compensate the rest of the discounted order amount.
Free Return	Return shipping cost	1）The consumer's return request must comply with the merchant's return policy; 2）The relevant return fees should be borne by the consumer; 3）The time when the consumer requests a return must be within the return and refund time allowed by the merchant.	1）The merchant’s approval for return request 2）Tracking number of return label； 3）The email from the customer to apply for return with reason and request time. 4）Real shipping cost paid by the merchant	100% of the return shipping costs.

Shipping Protection Claims Process

A clear and concise claims process provides you with a high-quality experience. Insurance message replied within 24 hours

Shipping Protection FAQs

Q1：What scenarios are not covered?

A1：The following scenarios are excluded from Shipping Protection coverage:

1War, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power.

2）Capture, seizure, arrest, restraint or detainment (piracy excepted) and the consequences thereof or any attempt thereat.

3）Derelict mines, torpedoes, bombs or other derelict weapons of war;

4）Strikers, locked-out, workmen or persons taking part in labour disturbances, riots or civil commotions resulting from strikes, lock-outs, labour disturbances, riots or civil commotions.

5）Caused by any terrorist or any person acting from a political motive.

6）Inputting incorrect and insufficient address when checkout;

7） Unshipped parcels: Tracking statuses like “pre-shipment,” “label created,” or “shipment information received.” ;

8） Goods detained or confiscated by relevant law enforcement or government authorities” ;

9） Refused by recipient or returned to sender for other reasons:Unless due to damage (provide damage photos as proof”;

Q2:How does Xcotton compensate consumers?
A2：
1) Refund of original order
2) Merchants provide gift cards/vouchers
3) Bank remittance: Directly transfer funds to the user's account

Q3：Cancellation Policy of Shipping Protection.

A3:

a. Pre-Shipment: Contact the merchant for full refund.

b. Post-Shipment: No refund of the Shipping Protection fee.

Q4:What is the claims processing timeline?

A4：Xcotton Claims Response Timelines:

a. Initial response to claims within 24 hours.

b. Payment or reorder processed within 2 business days if documentation is complete.

Q5: How to contact insurance companies?
A5：
a. Shipping Protection Resolution Center: https://seller.xcottons.com/parcel#/parcel/parcel -login;
b. Insurance Company Service Email: support@xcottons.com
c. BSEED Service Email: Shopify@bseed.com

Logistics insurance is an important means of protection for consumers during the shopping process, and they can freely choose whether to purchase insurance or not